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How do you relaunch a Shopify website without losing sales?

The short answer

Don't do it all in one day. Move to the new theme with your current design first, then release the new site a page at a time, starting with the product page and testing each release against the old version. Change one big thing at a time, and launch on the content you already have.

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What’s wrong with relaunching everything at once?

All the risk lands on one day. Most website projects run waterfall. You design every page, write copy for every page, QA every page, then launch months later. Timelines drag, budgets blow out, and the whole time you get no data and no lift in revenue.

I’ve watched it happen on projects of our own. Trying to waterfall a whole website made it a worse experience for everyone involved, and it showed up in the P&L.

So we don’t do one big new website in a one-day transition. We build and release pages.

What should you change first?

One thing. Don’t change your platform, product structure, theme and offers at the same time. If you do and sales move, you’ll never know which change caused it.

This is the order I’d follow:

  1. Fix the product infrastructure, or move platforms, keeping the design as close to the current site as you can.
  2. Launch the new design.
  3. Rework your offers.

If you’re moving off WooCommerce, find a developer who can copy your site almost exactly as it is onto Shopify, using a clean free theme, and protect your SEO on the way across. Then go live fast. As soon as you start getting into the redesign queue, that’s where you sink a lot of time.

Keep running the offer that already works through your next sale period, and revisit the offer structure once the site is behaving properly. If you’re on a heavily customised theme you bought off the shelf, your first job might be moving to a clean base theme, so later changes don’t break everything.

How do you release a site page by page?

Treat each page as one cycle. Design it, develop it, test it and ship it. Then start the next one.

  1. Get the new theme live with your current design.
  2. Rebuild the highest-impact page first, which is usually the product page. Test it against the current version as the control, then roll out what wins across your other product pages.
  3. Release the homepage, then the navigation and footer, then the about page and the supplementary pages.
  4. Add new features, like subscriptions, once the core pages are live.

If you sell several product lines, roll them out one line at a time. As each new product page is ready, swap its navigation link from the old collection to the new page, and retire old collections as they stop being needed. The shop-all collection with filtering is the last thing to turn on.

Lock in your templates and variants before anyone starts mass content entry. You don’t want to find a mistake after it’s been copied 30 times. And avoid going live right before a weekend or a public holiday.

Over a year the whole site still gets rebuilt. The difference is you see lifts in conversion rate and AOV along the way, and no single launch can sink you.

Should you wait for new photos and copy?

No. Content is what stalls most rebuilds, whether it’s an owner reworking every line or a long wait for a photo shoot.

Draw a line in the sand. If content is live on your site now, treat it as approved and move it across. Hide sections that don’t have content yet. Give video sections a static image fallback, so a missing video can’t hold up the launch.

Then judge each page by one question. Is it better than what we’ve got? Acceptable means it’s not going to hurt conversions. Images are the easiest thing to swap out later, and you can rework copy on the live site over the following months.

Action only counts when it’s shipped. A new design will lift conversion in some places and drop it in others, and you only find out which once it’s live.

What if conversion drops after you launch?

Expect a dip. When you publish a new theme, conversion rate usually falls for somewhere between one and five days. Returning visitors had a cached, fast version of your old site and knew where everything was. Now everyone’s loading it fresh, it feels slower, and the familiarity is gone.

Don’t panic and roll back. Watch for signs the new version is better, like the odd day where conversion spikes, or an average that climbs over the following weeks. If that dip makes you nervous, it’s one more reason to release page by page.

Nathan Frater

Founder and MD of Backbone, a performance creative agency based in Wānaka. I've spent 20 years building businesses and more than a decade running ads, and I write up what works from the calls I'm on every week.

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