Email & retention
Your email list is the only marketing asset you truly own
The short answer
Any platform you market on can shut you down overnight, including your ad accounts, your social channels and even your store and email software. What you own is your customers' email addresses and phone numbers, with a record that they opted in. So run every channel into one list, export it every month, and own your domain.
What do you actually own in your marketing?
Less than most founders think. The only thing you can own is someone’s email address and phone number. That is your business, and everything else is a fugazi.
Meta can disable an ad account with no reason given and nobody to call. Unless you’re spending somewhere around a million dollars a year, you won’t get a rep. Google and YouTube can do the same, and so can Shopify and Klaviyo. Even when you get an account back, it can go again tomorrow. That risk is there forever.
Your list and your content are the exceptions. All things said and done, the things you own are your email database and the blog on your own website. A platform can change its rules and both of them stay yours.
How do you route every channel into the list?
Make every road lead to the sign-up. Ads, quiz funnels, lead magnets, comment-to-DM automations, the pop-up on your site and the newsletter form all end with the person on one list that you control.
Then tag people by where they came from and what they’re interested in. When someone fits a specific offer, route them into the flow or sales pipeline for that offer. The list sits in the middle and the offers come off it.
Email subscribers are valuable regardless of what you do next, because they’re people you can sell to. Change your product, start a second brand or launch a course, and the list comes with you. Once you’ve got tens of thousands of the right people on it, you get to make those calls on your own terms.
If you sell through a partner, or build a funnel off the back of someone else’s business, flag those leads in your list so the partner gets what’s theirs. Keep the list itself, and the funnels that fill it, in your own account.
How do you protect the list once you’ve built it?
Keep the opt-in records. When and how each person signed up is part of the asset. It’s what lets you take the list with you if you ever have to move platforms.
Export it every month. Set a reminder on your phone, once a month, that says “export your email database”. That way a locked account doesn’t take your customers with it.
Own your domain. Your website address and the address your emails come from should be registered to your business, so they move with you whatever platform sits behind them.
Can a big list keep the business going without ads?
With a big enough database, yes. You can switch off ads, send more emails, and keep the business stable. That’s exactly what you want to be able to do on the day an ad account disappears.
You can’t build that list in a week, though. You build it while your ads are working. Every customer who comes through an ad and lands on your list is someone you can reach again without buying another click.
What should you do this week?
- List every way people currently find you, and check each one ends with a sign-up to your main list.
- Fix the ones that don’t.
- Add a tag for each source, so you can see which channels actually grow the list.
- Do your first export, and set the monthly reminder.
- Check who your domain is registered to.
Ads and social channels rent you attention. The list is where you get to keep it.